Refund policy
Last updated 15 October 2026
Premium launches
Full refund if you ask before your launch week starts (Monday 00:00 UTC). Once the week has started the premium launch is delivered and is not refundable.
If your product is removed by us before its launch week, we refund automatically.
Ads
Full refund if you ask before your ad week starts. If two buyers pay for the same slot at once, the later payment is refunded automatically.
How
Email hello@shipscroll.com with your order. Refunds go back to the original payment method through Dodo Payments and usually arrive within 5 to 10 business days.